Vacancy: Custom Engineering Lead

We are looking for a proactive, commercially aware Custom Engineering Lead to lead NaughtOne’s custom and tailored product solutions offering. This role is at the intersection of product, sales, and engineering — responsible for developing custom proposals, managing risk, leading technical feasibility work, and driving business-winning customer solutions. The ideal candidate combines strategic thinking with operational execution, enabling us to serve clients with speed, confidence, and precision.

Key Responsibilities:

Sales Enablement & Business Support

• Act as the primary technical interface between Sales and Engineering for custom product requests.
• Work directly with the commercial team to shape winning proposals that align with client needs and NaughtOne capabilities.
• Translate customer briefs into feasible product solutions, balancing innovation with manufacturability.
• Ensure high responsiveness and professionalism in all client-facing communications and submissions.

Proposal Development & Pricing

• Develop detailed custom design proposals including scope, specifications, and preliminary costings.
• Lead the internal pricing process in collaboration with commercial, operations, and finance teams.
• Ensure proposals meet margin requirements and operational feasibility before submission.

Risk Management & Feasibility

• Assess technical, commercial, and operational risks associated with custom requests.
• Lead feasibility analysis and clearly communicate limitations or risks to internal stakeholders and customers.
• Develop and implement risk mitigation strategies as part of proposal and delivery planning.

Project Management & Delivery

• Lead end-to-end project management of custom product solutions from approval through to installation.
• Collaborate with supply chain, procurement, manufacturing, and logistics teams to ensure timely execution and delivery.
• Monitor progress, resolve blockers, and ensure accountability across departments.
• Ensure custom solutions meet quality, cost, and timeline expectations through effective project planning and stakeholder coordination.

Strategic Customer Service

• Provide a high level of strategic customer service, building trust with key accounts, dealers, and MillerKnoll partners.
• Guide clients through the custom process, managing expectations, timelines, and communication.
• Represent NaughtOne’s brand values in all custom solution work: responsive, intelligent, and grounded.